Shipping policy

Shipping policy

Thank you for shopping with Cozypaw.

This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing Time

All orders are typically processed within 1 to 3 business days. Processing time includes order verification, quality checks and packaging. Orders are not processed on weekends or public holidays.

During periods of high demand or promotional campaigns, processing times may occasionally take slightly longer. We always work to process orders as quickly as possible.

Shipping Times

Once your order has been processed, the estimated delivery time is typically 9 to 12 business days, depending on your destination.

These delivery timeframes are estimates and may vary due to factors such as high order volumes, logistics network congestion, customs procedures, weather conditions, or unforeseen carrier delays. While most orders arrive within the estimated timeframe, delays outside of our control may occasionally occur.

Shipping Confirmation & Tracking

When your order ships, you will receive a confirmation email containing your tracking number.

Please allow 24 to 48 hours for tracking information to update after the shipment has been created, as carriers sometimes require time to register the package in their system.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information at checkout.

We are not responsible for delays or non delivery caused by incorrect or incomplete address information. If a package is returned due to an incorrect address, the customer may be responsible for any reshipping costs.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or additional fees once the package reaches the destination country.

These charges are determined by the destination country’s authorities and are the responsibility of the customer, as we cannot predict or control them.

Lost or Delayed Packages

If your package appears delayed, please check the tracking information for the latest updates.

If tracking has not updated for several days, please contact us and we will gladly assist you in investigating the shipment with the carrier.

Please note that delays caused by shipping carriers, customs clearance, weather conditions or other logistics factors are outside our control, but we will always do our best to help resolve the situation.

Delivery Issues

If the carrier marks your package as delivered but you have not received it, please first check with neighbors, household members or your local carrier office.

Once a package has been marked as delivered by the carrier, we are unable to issue refunds for non received packages. However, we will assist you in opening a claim with the carrier when possible.

Contact

If you have any questions about your order or shipping, please contact us at:

support@cozypaw.com